bkok's Privacy Policy

1 Introduction & Scope

bkok is a trusted online gaming platform for users in Bangladesh. While providing our services, we give the highest priority to the privacy of your personal information. This Privacy Policy ("Policy") tells you what information we collect, how it is used, with whom it may be shared, and what measures we take to protect your data.

This Policy applies to all individuals who use bkok's website, applications, and related services. By creating an account on our platform or using our services, you will be considered to have accepted the terms of this Policy. If you use the services without reading this Policy, bkok will not be responsible for any uncertainty regarding your information.

2 Data Collection

bkok collects your information in several ways. The categories of information collected are described in detail below.

2.1 Registration & Account Information

When you open an account with bkok, we collect the following information:

• Full name (as per national ID card)
• Date of birth (for age verification)
• Mobile number and email address
• Password chosen by the user (stored in encrypted form)
• Copy of national ID card or passport for identity verification (if required)

2.2 Financial Information

bKash, Nagad, Rocket, and Upay are used for deposits and withdrawals on our platform. While processing transactions, we may collect the following information:

• Mobile number linked to the payment method
• Transaction amount and date
• Transaction identification number (transaction ID)
• Deposit and withdrawal history

2.3 Usage Information

When you use the bkok platform, the following information is automatically collected:

• IP address and device type
• Browser type and version
• Operating system information
• Session duration and page view data
• Game play history and betting activity logs
• Promotion-related interactions

3 Purpose of Data Use

bkok uses the collected information only for the following legitimate purposes. We never sell your information to third parties.

• Account Management: To create, manage, and verify your account.
• Service Delivery: To smoothly operate gaming, betting, and other services.
• Financial Processing: To complete deposit and withdrawal transactions.
• Customer Support: To resolve your complaints, questions, and issues.
• Security Assurance: To prevent fraud, deception, and unauthorized access.
• Platform Improvement: To analyze data in order to further improve your experience.
• Responsible Gaming: To assist users by identifying patterns of excessive betting.
• Promotions & Bonuses: To provide relevant offers and bonuses based on your eligibility.
• Legal Obligations: To meet applicable laws and regulatory requirements.

4 Data Storage & Security

bkok uses industry-standard security technologies and practices to protect your information. The key elements of our security framework are described below.

4.1 Technical Security

• SSL/TLS Encryption: All data transferred between your browser and our servers remains encrypted.
• Data Encryption: Stored sensitive information (passwords, financial data) is kept in encrypted form.
• Firewall Protection: Our systems are secured with advanced firewalls to prevent unauthorized access.
• Regular Security Audits: Our systems undergo regular security reviews.

4.2 Administrative Security

• Only authorized personnel have access to user information.
• Staff receive regular training on privacy and security.
• Data access logs are recorded and monitored.

5 Sharing Data with Third Parties

bkok does not sell your personal information to any third party. However, we may share information in certain specific circumstances:

5.1 Service Providers

We engage trusted third-party services to operate our services smoothly. These include payment processors (bKash, Nagad, Rocket, Upay), game software providers (Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, Ezugi, and others), and technology infrastructure providers. These partners have access only to the information needed to deliver their specific services and are bound by strict confidentiality agreements.

5.2 Legal Obligations

We may be legally required to disclose information in the following circumstances:

• To comply with a court order or valid government directive.
• To investigate financial fraud or other criminal offences.
• In cases of violation of our terms of service.
• To protect the rights of us or our users.

5.3 Business Changes

In the event of any business restructuring, merger, or acquisition, your information may be transferred. However, the new operator will be required to ensure protections equivalent to this Privacy Policy.

6 Cookies & Tracking

The bkok website uses cookies and similar technologies. Cookies are small text files stored on your device that help improve the functionality of our platform and your experience.

6.1 Types of Cookies

• Essential Cookies: Essential for login sessions and security. These cannot be disabled.
• Functional Cookies: To remember your preferences (language, game settings).
• Analytics Cookies: To understand how the platform is used (anonymous data).
• Security Cookies: For fraud detection and account protection.

6.2 Cookie Controls

You can disable most cookies from your browser settings. However, disabling essential cookies may cause some core bkok services to not function properly.

7 Your Rights

As an account holder at bkok, you have the following rights:

7.1 Right to Access Information

You can find out at any time what information we hold about you. To obtain this information, send a request to [email protected].

7.2 Right to Correct Information

If any of your information is incorrect or outdated, you may request that it be corrected. Some information can be updated directly in your account profile; for other cases, contact the support team for assistance.

7.3 Right to Delete Information

In certain circumstances you may request that your personal information be deleted. However, this may not always be possible in cases of legal obligations or ongoing disputes.

7.4 Right to Object to Data Processing

You may object to the use of your information for certain purposes. For marketing communications, you may cancel your subscription at any time.

7.5 Right to Close Your Account

You may request to close your bkok account at any time. Even after account closure, some information may be retained for a defined period to meet legal requirements or for dispute resolution.

8 Data Retention Period

bkok retains your information only for as long as necessary. The retention period depends on the following factors:

• Active Account Information: Retained for the entire duration the account remains active.
• Financial Transaction Records: Retained after account closure for the period required by applicable law.
• Security Logs: For the period necessary to meet account security requirements.
• Communication Records: To ensure support quality and for dispute resolution.

Once the defined period has ended, we securely delete your information or anonymize it in a way that makes it no longer possible to identify you.

9 Protection of Minors

bkok strictly does not provide services to anyone under the age of 21. This is a platform for those aged 21 and above only.

Age is verified at the time of account registration. We do not knowingly collect any information from anyone under the age of 21. If information belonging to a minor is found in our system, we will take immediate steps to delete it and close the associated account.

If you become aware that a minor is using bkok, please notify us at [email protected].

10 Policy Changes

bkok may update this privacy policy from time to time. The nature of changes is described below:

10.1 Minor Changes

Separate notice may not be given for language clarifications, spelling corrections, or minor editorial changes.

10.2 Important Changes

For any significant changes that affect how your information is used or your rights, we will notify you via the mobile number or email registered to your account, or through a notice on the platform.

Continuing to use bkok after the changes takes effect means you have acknowledged the updated policy. If you object to the changes, you may request that your account be closed.

11 Contact Us

If you have any questions, concerns, or requests regarding this privacy policy, please get in touch with us. Our support team provides assistance in Bengali and English around the clock:

• Email: [email protected]
• Live Chat: Available 24/7, directly on the platform

We process all privacy-related requests within a reasonable time. If identity verification is required, we may ask you for additional information.